Adira Finance is currently seeking a dedicated Front Office Staff professional to join its branch team in Berau, Kalimantan. This is an excellent opportunity for candidates who enjoy working directly with customers and want to build a career in the consumer finance industry. As the face of the branch, the Front Office Staff plays a vital role in delivering quality customer service and ensuring that every consumer transaction and inquiry is handled efficiently in line with company standards. If you have a background in administration or management and a passion for helping customers, this position offers a stable and rewarding career path with one of Indonesia’s leading multifinance companies.
Job Responsibilities
As a Front Office Staff member at Adira Finance in Berau, your daily work will center on customer service, administration, and supporting the branch’s operational activities. Your main responsibilities include:
- Administering the receipt of cash funds from consumers, including verifying amounts and issuing proper documentation.
- Updating and maintaining accurate customer data in the company’s systems.
- Assisting customers throughout the insurance claim process, from explaining requirements to following up on submissions.
- Handling administrative processes related to customer loan collateral documents.
- Providing quality customer service and resolving consumer issues efficiently according to company Standard Operating Procedures (SOP).
- Supporting other branch administrative tasks as needed to ensure smooth daily operations.
Requirements and Qualifications
To be considered for this Front Office Staff position, candidates should meet the following qualifications:
- Minimum education of D3 or D4 (Diploma), preferably majoring in Management or Administration, though graduates from other fields are welcome to apply.
- At least 1 year of work experience, with 0–4 years of experience in Credit & Collection Management or Finance Management being highly relevant.
- Open to all genders.
- No maximum age limit.
- Strong administrative skills and attention to detail.
- Excellent customer relations and customer-oriented service skills.
- Good communication ethics and the ability to interact professionally with customers from diverse backgrounds.
- Ability to work in a structured environment and follow company procedures consistently.
Work Schedule
This position follows a Monday to Saturday work schedule, with working hours from 08:30 to 16:30. Candidates should be prepared for a full-time branch-based role that requires reliability, punctuality, and consistency in attendance.
What We Offer
- A competitive monthly salary in the range of IDR 4,300,000 to IDR 4,400,000.
- The opportunity to work with PT Adira Dinamika Multi Finance Tbk, one of Indonesia’s most established and trusted multifinance companies.
- Hands-on experience in customer service, administration, and consumer finance operations.
- A professional work environment that supports skill development and career growth.
- The chance to build long-term career prospects within a large national company network.
About the Company
PT Adira Dinamika Multi Finance Tbk (Adira Finance) is a leading multifinance company in Indonesia with a strong reputation in consumer financing, including motorcycle and car financing, as well as other financial services. With an extensive branch network across the country, Adira Finance is committed to providing excellent service to its customers and creating meaningful career opportunities for its employees. Joining the Berau branch means becoming part of a nationwide team that values professionalism, integrity, and customer satisfaction.
Application Information
If you meet the qualifications above and are interested in building your career as a Front Office Staff professional in Berau, Kalimantan, we encourage you to submit your application. Please prepare an updated CV highlighting your education, relevant work experience in administration, finance, or customer service, and your key skills. Shortlisted candidates will be contacted for further selection stages. Take the next step in your career with Adira Finance and become part of a team dedicated to delivering outstanding service to customers in the Berau region.
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