Boga Bersama Satu Tujuan is currently looking for a dedicated Customer Support & Operational Admin to join our team. This is an excellent opportunity for candidates who enjoy interacting with customers, monitoring daily operations, and ensuring that every outlet runs smoothly. Whether you are just starting your career or looking for a stable administrative role, this position offers hands-on experience in customer service and operational coordination within a dynamic food and beverage environment.
Job Responsibilities
As a Customer Support & Operational Admin, you will be the main point of contact between the company and its customers, as well as a key support for outlet operations. Your daily tasks will include:
- Handling customer questions and complaints through WhatsApp, social media, and online applications in a friendly and professional manner.
- Monitoring online applications to ensure all outlets remain active and operating properly.
- Monitoring outlet operations through CCTV to maintain service quality and compliance with company standards.
- Coordinating with outlets regarding operational issues and stock availability.
- Keeping simple records related to customer complaints and daily operational activities.
- Reporting any issues or irregularities to the relevant supervisor or team.
- Supporting communication between outlets, customers, and internal teams to ensure smooth daily operations.
Requirements and Qualifications
We are looking for candidates who are communicative, detail-oriented, and able to work well under operational schedules. The ideal candidate should meet the following qualifications:
- Male, minimum 18 years old.
- Minimum education of SMA/SMK or equivalent.
- No prior experience required — fresh graduates are welcome to apply.
- Communicative, friendly, and responsive in dealing with customers and outlet teams.
- Detail-oriented and capable of multitasking in a fast-paced environment.
- Familiar with WhatsApp, social media, and online applications.
- Fast to adapt and able to convey information clearly and politely.
- Willing to work according to outlet operational hours (afternoon to evening).
Benefits and What We Offer
We value our team members and aim to provide a supportive working environment. This position offers:
- Basic salary plus meal allowance.
- Employee accommodation (mess) provided.
- Working days: Monday to Sunday.
- Working hours: starting from 16:00 (afternoon to evening shift).
- Valuable experience in customer support and operational administration.
- The chance to grow within a company operating in the food and beverage industry.
About Boga Bersama Satu Tujuan
Boga Bersama Satu Tujuan is a company engaged in the food and beverage sector, managing outlets that serve customers daily. We believe that excellent customer service and well-monitored operations are the foundation of a successful business. Our team works together to ensure every outlet delivers consistent quality and that every customer feels heard and valued. By joining us, you become part of a collaborative workplace that prioritizes communication, responsibility, and continuous improvement.
Application Information
If you are interested in this Customer Support & Operational Admin position and meet the qualifications above, we encourage you to apply. Please prepare your updated CV and any supporting documents. Shortlisted candidates will be contacted for further steps in the recruitment process. We look forward to welcoming a new team member who is ready to contribute to our daily operations and customer satisfaction.
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