Gama Pustaka is currently hiring Customer Service Staff to join its team in a full-time role suited to candidates who enjoy working directly with people and want to build a career in customer support and administration. This position is a strong entry point for fresh graduates who are eager to gain practical work experience in a structured, team-oriented environment. The company is looking for individuals who are polite, patient, honest, and ready to learn, with a salary range of Rp2,300,000 to Rp5,000,000 per month depending on qualifications and performance.
Job Responsibilities
As a Customer Service Staff member at Gama Pustaka, you will be the first point of contact for customers and play an important role in maintaining the company’s reputation for reliable service. Your daily work will involve handling inquiries, supporting administrative processes, and coordinating with other team members to ensure customer needs are met promptly and accurately.
- Respond to customer inquiries politely and professionally, whether in person, by phone, or through other communication channels used by the company.
- Provide accurate information about products, services, and order status.
- Handle customer complaints and concerns patiently, escalating issues when necessary to the appropriate team member.
- Perform general administrative tasks such as recording customer data, preparing reports, and filing documents.
- Coordinate with internal teams to ensure customer orders and requests are processed correctly.
- Maintain a neat, organized, and welcoming service area.
- Follow company procedures and service standards consistently.
Requirements and Qualifications
Gama Pustaka welcomes applicants with or without prior work experience, making this an excellent opportunity for fresh graduates. The most important qualities are a strong work ethic, a willingness to learn, and the ability to communicate well with customers and colleagues.
- Female candidates are preferred for the Customer Service position.
- Fresh graduates are encouraged to apply.
- Must not be currently enrolled as an active student.
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 27 years old.
- Open to candidates with or without work experience.
- Demonstrates polite, patient, and honest work ethics.
- Strong teamwork and cooperation skills.
- Basic administrative skills and attention to detail.
- Good communication skills and a customer-friendly attitude.
Work Schedule and Environment
This is a full-time position with working days from Monday to Saturday, 08:00 to 17:00. The role requires consistency, punctuality, and the ability to stay calm and helpful during busy periods. You will work closely with a supportive team, and the company values a professional yet friendly workplace culture where employees can develop their customer service and administrative skills over time.
What We Offer
- Competitive monthly salary ranging from Rp2,300,000 to Rp5,000,000.
- Open opportunity for fresh graduates to start a career in customer service.
- Hands-on experience in customer relations and administration.
- A collaborative team environment.
- Room to grow and develop professionally within the company.
About Gama Pustaka
Gama Pustaka operates in the publishing and printing industry, serving customers who rely on quality products and dependable service. The company values honesty, discipline, and teamwork, and it seeks employees who take pride in their work and treat customers with respect. Joining Gama Pustaka means becoming part of a team that supports one another and takes customer satisfaction seriously.
Application Information
If you meet the qualifications above and are interested in this Customer Service Staff position, please submit your application to Gama Pustaka. Applications are open to candidates with or without experience, and fresh graduates are especially welcome to apply. Be sure to include your most recent CV, contact details, and any relevant information about your education and skills. Shortlisted candidates will be contacted for the next stage of the recruitment process.
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